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IT Support from your bedroom
Guest blogger, Alex, our youngest padawan explains in his own words what working from home in the current climate means for him.
Working from home has given me a different sense of freedom to that of the office. The ability to roam your house after completing a job gives a sense of invigoration. When client issues arise, I find the lack of social interaction with colleagues and clients restricting, although the ability to always be in contact via messaging apps and video chats provides much needed help in keeping communications running smoothly but it doesn’t provide quite the sociable experience th /...
The lurgy is amongst us
Hello lovely readers and welcome to the current goings on at ComTech.
As I write this the dreaded lurgy has made an appearance at ComTech HQ and sent John scurrying to his bed. Chris has been locked in his mancave for 2 days with his germs whilst Kenneth and Jay are bravely soldiering on. Alex is unaware what he is coming back to tomorrow!!
Over the last couple of weeks some very interesting clients have come on board, which is keeping the team nice and busy. We have had a couple of Office 365 migrations on the go too with some challenging scenarios involving large amounts of data to be uploaded. If everything was easy then it would be /...
Belated happy new year everyone!
Hopefully you all had a nice and relaxing new year and are now ready to face the challenges of 2020 head on.
We were very busy before the Christmas break with Chris at times on the verge of pulling out what hair he has left. The team, as always though, pulled together and any issues that arose were soon sorted out.
During that time, our networking efforts dropped off the radar a bit but we aim to step up the pace this year – the hot chocolate & cream are definitely calling! Come and talk to us at FAB, Breakfast Buzz, Business IQ and/or Clubfive55 as well as other local events and venues or if you fancy a cof /...
All hands on deck!!
Very busy times here at ComTech HQ.
Jay, our new Modern Apprentice, is three weeks in the door and, due to the sheer volume of work, is already taking calls from clients and helping them out remotely. We are very impressed with the way he has bedded in so far.
/...We're Growing - and fast too!
Very busy times here at ComTech HQ.
Due to the sheer volume of work in the pipeline heading our way we are expanding. We are interviewing candidates this week for a new modern apprenticeship. The lucky person will join a very unique team where they will be exposed to various aspects of IT and be expected to eat large amounts of desserts!!
/...New Starts and Tank Driving
Hello there happy readers and welcome to the current goings on at ComTech.
There have been quite a few things going on since the last blog. The most important is the search for new staff members to join our team. Our Foundation Apprentice Alexander starts today and will be joining us for two afternoons per week whilst still studying at Falkirk College. Hopefully we can add to his existing knowledge (even moved the office around to fit him in!!) and even treat him to some of the legendary lunch meetings we have at ComTech
Along with Alexander we are still searching for a modern apprentice to join us full time which would significantly enhance our support capacity goin /...
Learning, Learning, and more Learning
So what have we been upto then? Loads!!
In the last couple of weeks we have been helping a client in Callandar with hosted desktop issues, along with sorting out a broadband migration to BT. This has been a good learning experience for us with respect to the LAN-to-LAN VPN, which is required to get their printers working within the hosted desktop environment.
Our Linux network address space issue has mostly been sorted with just a couple of things to mop up. Again, this h /...
Servers, Networks and Desserts
It has been pretty hectic over the last couple of weeks here at ComTech HQ. From Cyber Essentials audits to server installs to network redesigns, we have been kept very busy and at times been run ragged but the team has pulled together and we have got through.
So, what exactly have we been up to then?
/...Onwards and Upwards
Chris has been back on the networking scene after a forced break due to the sheer volume of work we had on. Boy was he happy to get his hot chocolate fix! He attended the second session of the Business Academy with The Tannahill Partnership, learning about new approaches to taking the company forward. If that wasn’t enough, he has also been delving into the world of Office365 sorting out issues for clients.
Kenneth, our worthy apprentice, has been running around visiting clients installing new PCs, resetting existing ones, sorting out a couple of Linux issues and everything in between. To top it off, he is also getting ready to start the next chapter /...
Just keep putting one foot in front of the other...
The numbers are in and we did 105 support tickets last month - almost a record: second only to January when it was 116! With Kenneth sunning himself somewhere in Europe for 3 weeks it was down to John, myself and the bears to hold the fort and glad to say we muddled through.
Chris and the bears had a lovely visit to Inverness with Herbie a couple of weeks back and decided to take the mountain bike up the Drummochter Hills on the way home. Answering calls from clients when carrying a 14kg bike up the mountains is definitely "interesting”.
John also had his own adventure when he headed up dirt tracks to a client's north of Aberfeldy earlier this week to install a co /...
